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InstaView FAQ

Dear customers:

Please download the new instaviewsafe app from App store if your doorbell stops sending you motion notification. Because Apple changed the algorithm of push notification, our app changed accordingly.

Please feel free to call or message us at 847-899-1628 or email us at support@xlivepro.com for setup assistance.

If you did not see Instaview in your phone's Settings Wi-Fi network list, please use the included pin to RESET the doorbell by pressing and holding the reset button inside the reset hole on the back of the doorbell for seconds, it will talk,  you can release the pin now. After that, re-add the doorbell to your registered  account. You don't need to register a new account in the app.

If the setup fails at your first attempt, check your phone's Wi-FI list under the Settings - Connections( for Android); if it's not there, reset the doorbell.

The doorbell was tested well in the factory, The in-app setup process may vary due to different brands of Android devices.

Instaview doorbell installation and in-app setup video

InstaView Doorbell Installation

1. Install the doorbell bracket on the door frame using 2 screws.

2. Connect the doorbell to existing doorbell wires. The Instaview doorbell will power up.

It's better to connect the app with the doorbell before locking the doorbell into the bracket.

InstaView Doorbell Smartphone in-App Setup - sync the smartphone to the doorbell

App name: InstaViewSafe

You can set up the doorbell using one of your iOS devices or Android devices, then other phones can just log into the app using the same user name and password, or after the setup, you share the device to your family members, they register their own access accounts.

iPhone, iPad setup

1. Download the "Instaviewsafe" app from the Apple App Store

2. Register an account in the app

3. Add the doorbell camera to your account.

    Give it a name (e.g. Front Door), 

4. Enter your router password key which is on your router and click "Add Device"


Keep your phone NEAR the doorbell during this process.

Use your router's 2.4 GHZ Wi-Fi name during set up, which has a larger bandwidth than 5 GHZ Wi-Fi, but either one works.

Screen 1.


5.  Tap "Join" on the pop-up box, not "Cancel" to connect your phone to the doorbell "InstaView" Wi-Fi hotspot, then the doorbell will connect to your home Wi-Fi for internet access.

(There will be a Wi-Fi network named Instaview in your Wifi list before the setup. To access available Wifi networks, go to Wifi in your device settings.  If it's not there, the doorbell needs to be reset. After you reset the doorbell, restart the setup process.)

Screen 2.

Wait for the doorbell to connect to the cloud server via your router. After you see the screen below, the setup is complete. Tap "Live View" to see your front door scene.

Screen 3.

Trouble shooting:

If you get the error message below, there are 2 reasons:

1. When your phone is connecting to your home Wi-Fi 5GHZ network and far away from the doorbell. We suggest you connect your phone to 2.4GHZ of your home Wi-Fi and keep it near the doorbell.

2.Your doorbell may need a factory reset: check the Wi-Fi network list in your phone's "Settings" menu to see if "InstaView" is there. If "Instaview" is there, then don't reset the doorbell; if not, go back the app to see reset instructions, then unlock the screw on the bottom of the doorbell and reset it using the included pin. Punch in the small hole using the pin and hold for 5 seconds before releasing it. The doorbell will say "Firmware reset is in process". Afterwards, repeat the setup process by adding the doorbell to your app account. (See the reset image at the bottom of the page)

Android Phone or Tablet App Setup

Android app name: InstaViewSafe

1. Install the doorbell on your front door and power it up with existing doorbell wires.

2. Go to the Google Play Store on your phone or tablet to search for the "InstaViewSafe" and download it.

3. Register an account in the app.

4. Keep your phone NEAR the doorbell during this process.

5. Add the doorbell camera to your account in the app user interface.

App setup screen flow:

Tap the "+" sign on the top of the screen to add a doorbell camera to the account.

Screen 1.

Tap "Camera".


Screen 2.

Tap "Next".



Screen 3.

Only tap "Next".



Screen 4.

If you see "InstaView" on the list, tap it to connect.



Screen 5.

Tap "Next".

Screen 6.

Select your home Wi-Fi. 

 Screen 7.

Enter your home Wi-Fi password (or key), which is on your Wi-Fi router, and then tap "Next".

Screen 8.

Wait for "Instaview" to connect. Make sure your phone is near the doorbell.


Screen 9.

Screen 10.

When you see the screen below, the setup is complete. You can now live view your front door.

How to reset the doorbell?

Using the included pin to punch in the small hole and hold for a few seconds till you hear "Firmware reset is in process....", then release the pin, when the updating is complete, you can start re-add the doorbell to your app account.

Do not disconnect the existing doorbell wires while resetting your doorbell, the doorbell needs to be powered during the reset.

Troubleshooting In-app Setup Issues on Android devices

1. You may see a message like this:

Please tap OK to connect to Instaview.

2. You may need to turn off "Smart Network Switch"  on your Android  devices.


Locate Wi-Fi setting or Advanced WiFi Settings screen and look for the Smart Network Switch feature there, switch it off.

If you leave it on, you will be asked to switch to mobile internet or Wi-Fi in a pop-up message. For Motorola phone, you need to select Wi-fi; for Samsung phone, just ignore the message. 

Whenever you get stuck in the middle or fails the set up, remember to check your phone's Wi-Fi network list under Settings menu to see if Instaview is there, if not, reset the doorbell, force stop the app in the Settings-Apps, then launch it and log into it,  re-add the doorbell to your account. Don't give up, the doorbell was tested well in the factory, the app may play tricks with you, you'll make it . Feel free to reach us by phone or email. 


The InstaView Doorbell Camera uses your existing doorbell wiring and indoor mechanical chime. After downloading the free app onto your smartphone, you can establish a connection with the doorbell through your home Wi-Fi network.

Yes. It requires a Wi-Fi network from your router to connect to the internet so that you can stream live feed on your phone and video chat with visitors at home or on-the-go. InstaView is compatible with 802.11 b/g/n WiFi networks operating on 2.4 GHz or 5 GHz frequencies.

No. The doorbell doesn’t support 24x7 recording for now. It records 30-second video clips when the sensor detects a visitor. 

No. You can still use the InstaView video doorbell to watch over your home and answer the door, receive real-time notifications when somebody approaches your door, and respond to notifications. You may also see, hear, and speak to visitors in real time right from your mobile device, even without a subscription.
However, without a subscription, you won’t be able to review videos that you missed in real time, and you won’t be able to save or share videos.

Yes. The video doorbell draws power from existing doorbell wiring. The voltage requirement is 16-24VAC, and the output power is 30VA or above, which is  common in doorbell wiring. The doorbell is compatible with most mechanical (not digital) doorbell kits that use transformers between 16 and 24 volts AC. DC transformers or transformers below 16 volts AC are not supported.

Yes. It is only compatible with your existing mechanical chime; not with digital chimes.

During setup, you may need to reset the doorbell. When resetting, the doorbell needs to be powered on. To ensure this, keep the 2 existing wires connected to the doorbell. There is a small hole near the wires. Insert the included pin, or a cellphone SIM card removal pin, into the hole and hold for at least 5 seconds, then release. The doorbell will say "Firmware reset is in process...". After the doorbell resets, you can restart the setup process.

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